Privacy Policy
Effective date: September 23, 2026
Citadel Systems LLC provides computer and technology support. This policy explains what information we collect and how we handle it.
Information you send us
When you contact us through the website, by phone, text or email, we may collect:
- Your name, phone number and email address
- Your service address, if you book a visit
- A description of the problem and your preferred times
Your devices and files
During a service visit or remote session, we access your devices only as needed to do the work you asked for. We do not copy, keep or share your personal files, photos, messages or passwords. If a job requires moving data, such as setting up a new computer, the data goes only to your own devices or accounts.
How we use information
- To respond to your request and schedule service
- To contact you about the work we did for you
- To keep basic records of jobs and payments
Sharing
We do not sell your information. We use a small number of service providers, such as our website host and email provider, only to run the website and deliver messages.
Retention
We keep contact and job records for as long as needed for business and tax purposes.
Your choices
You can ask us to update or delete your contact information at any time, except records we are required to keep.
Contact
Questions about this policy: hello@citadeltechcare.com.
Changes
We may update this policy. Changes will be posted on this page with a new effective date.